Trust & safety
Safety is part of the product, not an afterthought.
Spoil layers verified badges, moderation, and an in-app SOS into every booking — so a stranger never feels like a stranger.
Verified badges
Verified badges appear only after we've reviewed a provider's ID or credentials.
Clear session states
Request, confirmation, and completion states create a timeline support can review.
One-tap SOS
An in-session SOS connects you to help fast, with your location and booking details ready to share.
How we protect you
Trust markers you can see, controls you can use
Every safety feature is built to be visible and usable — for clients, therapists, and the operators supporting them.
Verification & badges
When we review a provider's ID, credentials, or business permit, a verified badge appears on their profile and in search — so you can tell verified providers apart at a glance.
Moderation & reporting
Photo guidelines, review moderation, and clear reporting tools give everyone a way to flag abusive conduct or misleading profiles.
Disputes handled fairly
Email support during business hours helps resolve disputes.
Session visibility
You always know who's coming, and when.
From the moment a booking is confirmed, the session moves through clear states — confirmed, en route, arrived, in session, complete. That timeline keeps everyone accountable and gives support a clear record.
- In-app messaging so details are settled before the door opens
- Session start and end states that timestamp the visit
- One-tap SOS that shares your location and booking instantly
Privacy by design
Your data is handled with care and consent.
Personal details, location, and payment information are protected in line with the Data Privacy Act of 2012 (RA 10173). We collect what a safe booking needs — and nothing we can't justify.
- Compliant with the Data Privacy Act of 2012 (RA 10173)
- Location shared only for the duration of an active booking
- Payment details tokenised and never stored in the clear
- Clear controls to access, correct, or delete your information
Request
your provider confirms before anything is booked
Email
Contact form, business hours
1-tap
in-session SOS
- Credential review
- Privacy under the Philippines law