Privacy policy
Effective 18 July 2026. This policy explains how Spoil, operated by Kaizen Brands LLC, handles account, booking, payment-reference, and safety data.
Data we process
Depending on how you use Spoil, we process account and contact details; therapist or company profile and credential information; booking, availability, address, and service details; payment status and transaction references; messages, support requests, reviews, and safety reports; and device, security, and basic analytics events. Payment providers process full payment credentials under their own notices; Spoil stores the references needed to reconcile bookings, refunds, and payouts.
Why we process it
We use this data to create and secure accounts, show suitable providers, coordinate and fulfil bookings, process payments and payouts, communicate service updates, prevent fraud and abuse, investigate disputes or safety reports, meet legal obligations, improve product reliability, and measure marketplace performance. Where processing depends on consent, such as optional precise-location sharing or direct marketing, that consent can be withdrawn for future processing.
Location and session-state handling
For in-home bookings, ETA and session-state events may be used for fulfilment, support, disputes, and trust operations. Precise-location sharing requires the consent shown in the feature, is limited to the active booking or trusted-contact purpose, and expires on the schedule presented when sharing is enabled. Emergency or dispute records may be retained longer when reasonably needed to investigate a report or meet a legal obligation.
Who receives data
Clients, therapists, and company operators receive the booking and profile information needed for their role. Spoil also uses contracted hosting, authentication, communications, analytics, maps, payment, and support providers to process data for the purposes above. Information may be disclosed to professional advisers, regulators, law enforcement, or another party when required by law, necessary to protect users, or part of a corporate transaction. We do not sell personal data.
Retention and security
We keep data only while it is needed for the stated purpose, an active account or booking, fraud and dispute handling, financial recordkeeping, or another legal requirement. Retention varies by record type; expired temporary location shares are cleaned up separately from booking and safety records. Spoil uses access controls and technical and organisational safeguards appropriate to the data, but no online service can promise absolute security.
Your choices and rights
Philippine data subjects may ask to be informed, access or correct data, object to certain processing, request erasure or blocking where applicable, obtain portable data where the law provides, withdraw consent for future consent-based processing, or complain to the National Privacy Commission. Some requests may be limited by legal, fraud-prevention, safety, contractual, or recordkeeping obligations.
Contact and updates
Kaizen Brands LLC is the operator responsible for this notice. Send privacy questions or rights requests to support@spoil.ph and include enough information for us to verify the account and request. We may update this notice as the product or legal requirements change; material changes will be dated here and communicated where appropriate.