
FAQ
Everything you need to know before you book.
Clear answers on booking, payments, safety, and joining as a therapist across Metro Manila.
Common questions
Find your answer fast
Grouped by topic so you can jump straight to what matters.
Booking
How do I book a massage in Metro Manila?
Choose your treatment, area, and timing, then pick a verified therapist from the search results. You can book in under a minute — pressure, duration, gender preference, and who the session is for are all part of one friendly guided flow.
How quickly can a therapist reach me?
Availability is shown live for every Metro Manila therapist. Many accept same-day bookings, and once confirmed you get live ETA tracking so you know exactly when your therapist will arrive.
Can I book for someone else or for a group?
Yes. The booking flow asks who the session is for, so you can gift a session or arrange one for a partner, parent, or friend. For multiple therapists at one location, see our group bookings options.
What if I need to reschedule or cancel?
Cancellation rules are shown clearly before you confirm. As long as you're within the window, rescheduling is a tap, and our support team can help resolve anything unexpected.
Payments
How much does a massage cost?
Rates are set by each therapist and shown upfront alongside a Metro Manila market anchor — a standard 60-minute session starts around ₱500. The price you see in search is the price at checkout, with any travel included before you confirm.
How does payment work?
Your payment is held in protected escrow and only released to the therapist once your session is complete. There are no hidden fees at checkout.
Do tips go to the therapist?
One hundred percent of every tip is passed through to your therapist, on top of the session rate. Tipping is optional and easy to add after your session.
Which payment methods can I use?
We support the payment methods common across Metro Manila, including cards and popular local wallets, all processed securely.
Safety & trust
Are therapists verified?
Every therapist completes structured onboarding, and qualifying providers carry TESDA-certified verification badges. Ratings and repeat-client signals appear directly in search and on each profile.
How is my privacy protected?
Your personal data is handled in line with the Data Privacy Act of 2012 (RA 10173). We collect only what's needed to deliver and protect your booking, and we never sell your information.
What safety features are in place during a session?
Confirmed bookings include live ETA tracking and in-app messaging so details are settled before arrival. Support is available around the clock if anything changes.
Who do I contact if something goes wrong?
Reach our support team any time at support@spoil.ph. We help resolve disputes and, because payment is held in escrow, your funds stay protected until the matter is settled.
For therapists
How do I join Spoil as a therapist?
Complete structured onboarding covering your services, coverage areas, availability, and TESDA-certified verification. Once approved, your profile appears in search with the trust markers clients look for.
How and when do I get paid?
Earnings are released on a clear, predictable schedule with no hidden deductions. You can see platform fees, tip treatment, and payout timing in one place — before, during, and after every booking.
Do I set my own rates?
Yes. You set your own rates within transparent Metro Manila market ranges, with pricing guidance that helps you stay competitive without racing to the bottom.
Can I work through a company or agency?
Absolutely. Spoil supports independent therapists as well as those working through companies and agencies, with roster and channel management built in.
Still have a question?
Our support team is here around the clock. Or just find a trusted therapist near you in Metro Manila.